While we make every effort to ensure our game will run smoothly on all devices, there will situations where players will experience the game crashing or freezing. If we are not experiencing an issue or outage that affects the game, it could be an issue with the game running into an issue with the player's phone. In some cases, if you're using an older device, crashes can happen more frequently because of the lack of resources on the device. If the game crashes more frequently after an update, it could be an issue with the game update. In general, please try the following to resolve the issue:
- Reinstall the game.
- Restart your device.
- Make sure your game is updated to the latest version.
- Make sure your OS is updated to the latest version.
- Make sure your device meets the minimum requirements for the game specified in the app store product page.